Frequently Asked Questions
Have a question not answered here? No Problem, send us a message and we will respond right away.
Please, find answers below to common questions about our e-commerce solutions.
You can cancel your membership at any time after the 30-day free trial. No credit card is required during the free trial period. If you continue using PSH after the trial and later decide to cancel, your membership will end on the next renewal date.
Yes, you can add your team members to your PSH account and set up individual permissions, allowing them to assist you in managing your account efficiently. We offer unlimited user seats for your entire team without any extra charges.
If you are an Amazon Seller, PSH works only with a Professional Amazon Seller Account. Just keep in mind, these account tiers refer to your Amazon Seller Central account, not your PSH membership tiers, even though they might look similar.
Yes, Prep Ship Hub manages the Amazon returns and removals process. To get started, ensure you ENABLE this feature in your store settings on PSH. Once activated, we will automatically pull your return and removal data directly from Amazon and create daily batches for them. For more details on the process after receiving your items, you can visit the HELP page for additional guidance.
Yes, we support non-partner SPD, LTL, and FTL shipping. In fact, you can purchase shipping labels directly through PSH for your Hazmat items or large LTL shipments. Thanks to our partnerships with major carriers, we automatically generate the BOL for you, which you can provide at the time of pickup.
Since PSH incurs data fees paid to AWS, we are unable to offer unlimited usage or SKU quantities. If you exceed 50,000 shipped units in a month, an additional charge of $0.01 per item will apply for each unit beyond that limit.
Yes, you can view your real profit with PrepShipHub. However, it's important to provide us with necessary information in advance, such as supplier details, product costs, and other relevant data. We take care of the rest by pulling all your Amazon-related costs, including inbound shipping fees, outbound shipping costs, prep fees, and more, to give you a comprehensive profit overview per ASIN, MSKU, SUPLIER and CATEGORY.
Yes, you can use PSH for your multi-channel, seller-fulfilled e-commerce business. You can connect your Amazon FBM, Shopify, eBay, and Walmart accounts. Once orders are placed, we will automatically pull them in. You have the flexibility to use either the e-commerce platform's shipping rates or PSH's rates to purchase shipping labels.
Yes, PSH offers this feature, but you’ll need to upgrade your membership from Standard to Enterprise level. Once upgraded, you can start using the Warehouse Management System to organize your seller-fulfilled items more effectively. For more details on the process after receiving your items, you can visit the HELP page for additional guidance.
Yes, PSH offers this feature, but you’ll need to upgrade your membership from Standard to Enterprise level. Once upgraded, you can start using the Warehouse Management System to organize your seller-fulfilled items more effectively. For more details on the process after receiving your items, you can visit the HELP page for additional guidance.
At this time, PSH supports all of North America (USA, Canada, and Mexico) as well as all European countries
Yes, PSH offers a mobile app for RA sellers, compatible and downloadable for both iOS and Android devices. You can easily download the app on your phone and start scanning to add profitable items to your purchase order list or create a shipping plan as you make purchases.
Yes, we do offer customer support! You can reach us via WhatsApp, email, or phone. Additionally, we have a HELP page within PSH where you can type your question and find relevant documents or guides to resolve your issue.
Currently, PSH does not support cross-listing or inventory management between other e-commerce platforms. However, you can create listings for your Amazon accounts and manage your FBM (Fulfilled by Merchant) listings directly through PSH.
PSH stands out by providing tailored solutions for managing your e-commerce business. It offers features such as inventory management, shipment plan creation, Amazon listing creation, problem management, customer return handling, multi-channel fulfillment, warehouse management solutions, and many more—all within a single software to help streamline your operations.
PSH FNSKU label printing works with both inkjet and laser printers. For inkjet printers, you must download the labels before printing and use 30-sheet label paper. For laser printers, we support DYMO, ZEBRA, and ROLLO. To ensure proper functionality, download the PSH Printer Agent along with the software for your chosen laser printer.